Call us now (347) 791-7613! FREE-HAND DELIVERY in Manhattan, Brooklyn, Staten Island!
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    Can I design my own arrangement?

    Yes, you can! Our flower designer will help you create your own ideal and impeccable arrangement. We have a Charming Parisian style of boxes that come with many different arrangement, such as different types of flowers, a different color palette of roses, ombre from roses, heart or name, any letter or number can be added to your own design. Just send us the form with your contacts and wishes. 

    What is your return policy?

    Unfortunately, because each floral arrangement is catered and designed to a specific individual, we are unable to accept returns. If you would like to cancel your order, you can do so up to 48 hours before the delivery date.

    Please contact us at lecharmefleur@gmail.com with any questions, comments, and concerns, and we will do everything possible to help you.

    Can I send a card of a message along with my arrangement?

    Yes! After you have selected your favorite bouquet, you will be given the opportunity to write a few words on our specially designed cards. Your card will be attached to the bouquet.

    What are preserved roses?

    Preserved roses are real roses that have been naturally enhanced to last up to one year without any water! Our company has developed a special formula and process.

    Can I take the flowers out of the box?

    NO! We DO NOT recommend taking the flowers out of their box. They are comfortable and they look more Charming in their Parisian-style boxes. 

    Can I schedule a delivery to a specific time and date?

    You can choose the exact date you wish for your order to be delivered after the ordering process and sending us email at lecharmefleur@gmail.com with exact date and time. The specific time of delivery is highly dependent on the courier and what the most optimal route for an area might be. As such, we are unable to guarantee a specific delivery time, but we will do our best to accommodate delivery requests for the times of day. 

    Shipping / Returns

    Same day delivery:

    We offer same day delivery in Staten Island area. You have to place your order before 11.00 am. We are served Manhattan, Brooklyn and Jersey City areas, but we DO NOT provide the same day delivery in this ares.

    Returns:

    Because every single flower box is custom created, "Le Charme Fleur" DOES NOT accept returns. Should there ever be a problem with your order, please send us an email lecharmefleur@gmail.com and we will be sure to resolve it. Additionally, notwithstanding the foregoing, if your order is already in the process of being created, it can't be cancelled for any reason whatsoever. Note that a same day order can't be cancelled under any circumstances.

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